It is completely normal for ice packs to melt in transit, and your medication is still safe and effective as long as it isn't exposed to extreme temperatures for an extended period.
What to do when your package arrives:
Inspect the vial: Check that the liquid inside is clear, colorless, and free of particles.
Refrigerate immediately: Place your medication in the refrigerator as soon as you open the package.
When to contact support:
If your package was severely delayed in transit, felt excessively hot to the touch, or the medication appears cloudy, discolored, or damaged, please do not use it. Reach out to our support team through the chat bubble or at [email protected] with your order details so we can assist you with a replacement.