After submitting your intake, a licensed provider will review your case. Here's what to know about timing and what to do if you're waiting.
Expected response times:
Initial medical review: within 24 hours of intake submission
Provider messages (follow-up questions): within 24–48 business hours
Weekends and holidays: responses may be delayed until the next business day
Check for action items first
Before contacting support, log into your account and check Medical chat — your provider may have already sent a message asking for additional information. If there's an outstanding question from your provider, your order cannot move forward until it's answered.
Still nothing after 24–48 hours?
Send a message via Medical chat to our care team (not your provider thread) and let us know. Include the date you submitted your intake and we'll follow up on your behalf.
📌 Important: For medical emergencies, do not wait for a provider response. Call 911 immediately.
See also:
If you have any additional questions, please don't hesitate to let us know! Our care team is here for you.
Current and former patients: Log into your account and send us a message through the secure patient dashboard.
Not subscribed to a YupMD plan but have a question: Click the chat bubble on the bottom right of our page, and submit a question