If the support chat bubble at yupmd.com isn't loading or responding, here are your options.
Try these first:
Hard refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).
Disable any ad blockers or browser extensions — these can prevent the chat widget from loading.
Try a different browser (Chrome, Safari, Firefox).
Try on a different device (phone vs. computer).
Already logged in? Use Medical chat instead: If you have an active account, you can always reach us directly through Medical chat in your patient portal at yupmd.com/dashboard/home. This is the fastest way to get a response.
Still can't reach us? Email us directly. You can find our contact email in your original welcome email from YupMD. We'll respond within one business day.
If you have any additional questions, please don't hesitate to let us know! Our care team is here for you.
Current and former patients: Log into your account and send us a message through the secure patient dashboard.
Not subscribed to a YupMD plan but have a question: Click the chat bubble on the bottom right of our page, and submit a question