YupMD processes all payments through Stripe. If a payment attempt fails, we'll notify you right away so you can resolve it quickly — your order will not move forward until payment is successful.
What happens step by step:
Your payment is attempted on your Next Run date (visible in the Subscriptions table).
If it fails, Stripe will make retry attempts automatically.
You will receive an email notification with instructions to update your payment method.
Go to Profile → Wallet and update or add a card.
Once payment is successfully processed, your order will resume as normal.
📌 Important: Your order will not be sent to the pharmacy or shipped until payment is successfully completed. Payment is a hard requirement for your order to progress.
Common reasons a payment fails:
Card expired — check your expiry date in Profile → Wallet and update if needed.
Insufficient funds — ensure enough balance is available on your Next Run date.
Card issuer blocked the transaction — some issuers flag telehealth or out-of-state charges. Contact your bank.
Card details changed — if you received a new card number, add it in Profile → Wallet.
HSA/FSA restrictions — some cards require pre-authorization. Contact your plan administrator.
To update your payment method, see: How do I update my payment method?
If you have any additional questions, please don't hesitate to let us know! Our care team is here for you.
Current and former patients: Log into your account and send us a message through the secure patient dashboard.
Not subscribed to a YupMD plan but have a question: Click the chat bubble on the bottom right of our page, and submit a question.