Changed your mind or ready to restart your treatment? Contact us through the patient dashboard to reactivate.
To reactivate:
Log into your account at yupmd.com/dashboard/home.
Send a message through the secure patient dashboard letting your care team know you'd like to reactivate and which treatment you'd like to resume.
They'll confirm next steps, including your new Next Run date, which will appear in the Subscriptions table once active.
📌 Important: If your prescription has expired since you canceled, our medical team will need to review your case before your order can be processed. This typically takes 24–48 business hours.
What if my previous treatment is no longer right for me?
Let your care team know in the same message. Your provider can update your treatment plan before reactivating.
If you have any additional questions, please don't hesitate to let us know! Our care team is here for you.
Current and former patients: Log into your account and send us a message through the secure patient dashboard.
Not subscribed to a YupMD plan but have a question: Click the chat bubble on the bottom right of our page, and submit a question.