Your subscription frequency (e.g., every 2 months) is set when your treatment plan is created. To request a change, contact your care team through the patient dashboard.
To request a frequency change:
Log into your account at yupmd.com/dashboard/home.
Click Subscriptions in the left navigation menu to note your current Frequency and Next Run date.
Send a message through the secure patient dashboard specifying what frequency you'd like (e.g., monthly instead of every 2 months).
Your care team will confirm the update and your Subscriptions table will reflect the new frequency.
📌 Important: Reach out at least 48 hours before your Next Run date for the change to take effect before your upcoming order.
If you have any additional questions, please don't hesitate to let us know! Our care team is here for you.
Current and former patients: Log into your account and send us a message through the secure patient dashboard.
Not subscribed to a YupMD plan but have a question: Click the chat bubble on the bottom right of our page, and submit a question.